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Conditions of Use

Terms & Conditions

This page (together with our Privacy Policy, Website Terms of Use Policy and Acceptable Use Policy tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website www.prohairtherapyltd.co.uk (the Site) to you. Please read these Terms & Conditions carefully before ordering any Products from our Site. These Terms will apply to any contract between us and you for the sale of the Products to you (Contract). You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions and the documents expressly referred to in it.

You can print a copy of these Terms & Conditions by selecting the print option from the “File” menu of your browser. We amend these Terms from time to time. Please ensure that you check these Terms each time you wish to order to ensure that you understand them. These Terms, and any contract between us, are only in the English Language.

The www.prohairtherapyltd.co.uk website is operated by Pro Hair Therapy Ltd., a company registered in England and Wales, whose registered office is MILLSTREAM FIELDEN ROAD CROWBOROUGH EAST SUSSEX UNITED KINGDOM TN6 1TP
. Our company registration number is 09498326. Our VAT registration number is . Our contact details are as follows: Pro Hair Therapy Ltd.  29 Knight Hill SE27 0HS. General email: admin@prohairtherapyltd.co.uk. Telephone number: +44 (0).

1. Introduction and access to our site

1.1 You will generally be able to access all areas of this Site without registering your details with us. However, from time to time we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.

1.2 We may revise these Terms & Conditions at any time by updating this page. You are expected to check this page from time to time to take notice of any changes we make, because they are binding on you. Certain provisions of these Terms & Conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Site. If you do not wish to accept any new Terms & Conditions after we have given notice, you should not continue to use this Site

1.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

2. Ordering from us

2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place order” button and giving your payment details. Please ensure that you check your order at each stage of the order process.

Please note:

1. At this time we can’t accept orders for delivery from countries outside of the UK.
2. Our web site is written in English only.
3. All payments are made in £ GBP.

2.2 When you place an order with us, you are making an offer to buy goods. We will send you an email to acknowledge that we have received your order giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. When payment is made with PayPal the money is transferred upon submission of the order, in these circumstances the acceptance of the order is made after stock has been checked and the order is ready for dispatch. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you prior to sending you the required emails.

2.3 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

2.4 We may be unable to process your order if:

(a)the Product you ordered is out of stock or discontinued or,
(b)there is a problem with authorisation of the payment on your credit card or,
(c )because of an error in the price on our website as referred to in clause 4.6

If you have made the payment for your products with PayPal we will refund you the amount as soon as possible.

2.5 Your use of our site is governed by our Terms of Website use Policy. Please take the time to read them, as they include important terms which apply to you.

3. Products

3.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computers display the colours accurately to reflect the colour of the Products & therefore your Products may vary slightly from the images you saw.

3.2 The packaging of the Products may vary from that shown on images on our site.

3.3 All products shown are subject to availability. We will inform you by email as soon as possible if the Product is not available and refund when applicable.

3.4 Any promotional offer including but not limited to free gifts are subject to availability while supplies last. In the event a free gift is delivered damaged it is at our sole discretion whether or not a replacement gift is provided or an alternative is offered.

4. Pricing

4.1 We take reasonable care to ensure the prices of Products are correct at the time when the relevant information was entered into our system. The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.

4.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.

4.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already dispatched.

4.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit/debit cards or PayPal, by completing the relevant details on our global payment page. We do not accept cheques or postal orders.

4.5 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

4.6 Our Site contains a large number of Products and it is always possible that, despite our reasonable efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Products’ correct price is different from the price stated on our Site, we will normally, at our discretion, refuse to accept your order. If such an occasion arrives, we will advise you by email.

5. Cancellation and returns policy

5.1 If you are a consumer you have a legal right to cancel a contract after dispatch under the Consumer Protection (Distance Selling) Regulations (2000) during the relevant period as set out in clause 5.4. This means that should you change your mind or for any other reason you decide to cancel your order within the relevant period set out in clause 5.4 you can notify us of your decision to cancel the Contract and receive a refund for the Product(s). Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

5.2 Your legal right to cancel a Contract starts from the day after delivery. You have a period of 14 days in which you may cancel, starting from the day after you receive the Products. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described. Please notify us in writing of your decision to cancel by contacting our Customer Service team by email to admin@prohairtherapyltd.com.

5.3 You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, within 14 days of cancellation. You must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us and results in damage, we will charge you for the reduction in value.

5.4 We will provide a refund within 14 days of receiving the goods back at our warehouse. We will process your refund back via the provider used to make the original payment within 14 days and we will send confirmation by email. Refunds for products purchased as gifts can only be provided to the credit / debit card or Paypal account of the person who placed the original order.

5.5 You will be responsible for the cost of returning the Product(s) to us unless the Product(s) are being returned due to a fault or the Product(s) are not as described in which case we will be responsible for refunding the cost of returning the Products to us.

5.6 If any Product you purchase is damaged, faulty or incorrect when delivered to you we may offer a refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should advise our customer care team prior to returning the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please contact us.

5.7 Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

6. Faulty goods

6.1 If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

7. Shipping and dispatch

7.1 We can only accept orders from the United Kingdom.

7.2 Shipping costs can be found on our Shipping info page, here.

7.3 Our estimated dispatch timescale is shown on our Delivery Page, however at busy periods these expected dispatch timescales may be delayed. If delays are likely to be longer than 60 working hours, we will contact you with a revised dispatch date if necessary.

7.4 Dispatch timescales may be changed during promotions; however you will be advised on the terms and conditions of individual promotions of any changes to the expected dispatch of your order.

8. Delivery

8.1 Timescales given on our Shipping Info Page are approximate and no exact date can be given unless UK Next Day Delivery was the chosen shipping option.

8.2 If an order has been placed for a specific event or as a gift, we recommend that a sufficient amount of time is given to allow for delays and that a special delivery service is chosen so the order can be tracked to its destination. We cannot be held responsible if the order does not arrive in time for your event.

8.3 Delivery will be completed when we deliver the Products to the address provided by you.

8.4 If no one is available at the address to take delivery, please arrange redelivery with your local postage service. In the event that your parcel is being delivered by courier, you will find details regarding the arrangement of redelivery on a slip provided through your letter box.

8.5 All risks in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.

8.6 You own the Products from the point at which we take payment in full, including all delivery charges.

8.7 If the chosen courier is unable to deliver your Products to the address on the label they should let you know by leaving a card through your mailbox. If you do not contact the courier within their recommended timescale, your Products will be returned to our warehouse.

8.8 If the Products are returned to us as undelivered by our courier due to an error in the delivery address details provided by you, then we will advise you by email and a refund will be processed for the value of the Products returned, within 14 days of the receipt of the Products at our warehouse. Postage in these cases is non refundable.

8.9 Although an estimated delivery time is given, an item is not classified as “Lost” by Royal Mail until it has been missing for 14 working days in the UK. If you still have not received your Products after this time period, please contact our customer services team either by email: admin@prohairtherapyltd.co.uk or by phone on +44 (0). 
If you do not receive your Products, you must notify us either in writing or by telephone within 45 days of your order dispatch date. Claims made after this time cannot be upheld.

9. As a consumer

9.1 We intend to rely upon these Terms, our Privacy Policy and Website terms of use Policy and Acceptable Use Policy in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure that you ask for any variations from these Terms to be confirmed in writing.

9.2 As a consumer you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. Nothing in these Terms will affect these legal rights.

10. Our right to vary these terms

10.1 We may revise these Terms from time to time in the following circumstances:

(a) changes in how we accept payment from you;
(b) changes in the relevant laws and regulatory requirements;
(c ) changes in technology;
(d) changes in our system’s capabilities or for any other reason in our sole discretion which we may decide.

10.2 Every time you order from us the Terms in place at the time you place the order will apply to the Contract between you and us.

10.3 Whenever we revise these Terms in accordance with this clause 10, we will keep you informed and give you notice of this by stating that these terms have been amended and the relevant date at the top of this page OR alternative method.

11. Our liability

11.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage that is foreseeable if they were an obvious consequence of our breach or it they were contemplated by you and us at the time we entered into the Contract.

11.2 We only supply the Products for domestic and private use –You agree not to use the Product for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.3 We do not in any way exclude liability for;

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 
(d) any breach of the implied terms of section 13 to 15 of the Sales of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and  
(e) defective products under the Consumer Protection Act 1987.

11.4 Subject to clause 11.2 we will in no circumstances whatever be liable to you whether in contract or tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits;
(b) loss or corruption of data, information or software;
(c ) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or 
(f) any indirect or consequential loss.

12. Events outside our control

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by an event outside our control. An event outside our control is defined in clause 15.2.

12.2 An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lockouts, or other industrial action by third parties, civil commotion, riot, terrorist attack or threat of terrorist attack, war (whether declared or not) threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.

12.3 If an Event Outside Our Control takes place that affects our performance of our obligations under a contract:

(a) we will contact you as soon as is reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time of performance of our obligations will be extended for the duration of the Event Outside Our Control. Where an Event Outside Our Control affects our delivery of the Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13. Communications

13.1 When we refer, in these terms to in writing, this will include e-mail.

13.2 If you wish to contact us in writing, or if any of the clauses in these Terms requires you to give us notice in writing, you can send this to us by email or by pre-paid post to Pro Hair Therapy Ltd.  29 Knight Hill SE27 0HS. General email: admin@prohairtherapyltd.co.uk. We will confirm receipt of this by contacting you in writing, normally by email.

13.3 If we have to contact you we will do so by e-mail or pre-paid post to the address that you have provided us with in your order.

14. Compliance

14.1 If you are a consumer, please note that these Terms are governed by English Law. This means that a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.  We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

14.2 If you are a business, these Terms are governed by English Law. This means that that a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

14.3 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14.4 We do not warrant that materials/items for sale on the Site are appropriate or available for use outside the United Kingdom. It is prohibited to access the Site from territories where its contents are illegal or unlawful. If you access this Site from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

15. Miscellaneous

15.1 You may not assign, sub-license or otherwise transfer any of your rights under these Terms & Conditions unless we agree in writing. We may transfer our rights and obligations under a Contract to another organisation but this will not affect your rights or obligations under these Terms.

15.2 If any provision of these Terms & Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

16. Your concerns

16.1 If you have any concerns about material which appears on our Site, please contact us.

16.2 By consenting to receive marketing communication from Pro Hair Therapy Ltd and its subsidiaries you are agreeing to receive order information and marketing updates via email, postal mail or SMS/MMS messages. Pro Hair Therapy Ltd will never share or sell any of your personal data with third parties. You can opt out of any marketing communication by simply clicking unsubscribe at the bottom of any email communication or contact us for help.

Thank you for attending our site.

Pro Hair Therapy